Support

Questions about your account or using Real Estate Exam Lab? Start here.

General support

Our official support contact is support@realestateexamlab.com. Email us a short description of what happened and the page you were using. For account issues, include the email address associated with your account.

Never send your password, confirmation or reset links, or sign-in codes. Remove private information from screenshots.

Account confirmation issues

Check your inbox and spam folder for the confirmation email. Check that you used the intended email address. If the link has expired or was already used, request a new confirmation email and use the latest message. Contact support if you still cannot confirm your account.

Password-reset issues

Use password recovery with your account email address, then check your inbox and spam folder. Use the latest reset link. If it has expired or was already used, request a new one. Contact support if you cannot complete the reset.

Login and access issues

After confirming your email, sign in with the same account address. If you are unsure of your password, use password recovery above.

Creating a free account does not include paid Practice access. Starting new Practice sessions requires active paid access. If you see an unexpected access message, send its wording to support without including any credentials.

Payment and access help

If payment is still processing or your access has not appeared, check your payment status and current access while signed in to the same account used at Checkout. Do not start another purchase just to resolve an uncertain payment.

Tell support the page and message you saw and the approximate time of the purchase. Do not send card numbers, payment links or sign-in codes.

Refund and failed-exam extension requests

Full refund requests are eligible within five days of payment. One approved free 90-day failed-exam extension is available per account for a documented qualifying California salesperson exam failure; request it within 30 days.

Contact support@realestateexamlab.com using your account email and say whether you are requesting a refund or an extension. Do not send card details, passwords or identity documents. Support can explain the next steps for your request.